SUPPORT Standard support Extended support Training Downloads		Support Our philosophy is to offer a comprehensive range of support services that can be tailored to suit each individual customer's needs. We are committed to providing support to our customers throughout the system lifetime. Basics support services are included in a standard support package which ensures that expert help is readily available via telephone and modem thereby ensuring that problems can be solved quickly and efficiently. The standard support package is available at a fixed annual fee of 12% of the system purchase price. Extended support options are available in order to provide the customer with additional services as may be required depending on the maintenance concept preferred by the customer. Maintenance and operator training courses are available for training of new staff and also refresher training of existing staff. These courses are normally arranged as standard courses held at regular intervals. Special courses can also be arranged which are tailored to suit the customer's specific system configuration.